Terms & Conditions
Last updated: 26 August 2026
These Terms & Conditions explain the terms that apply to your use of the Sevenoaks Dental & Implant Centre website and provide general information about our dental services, appointments, fees and communications.
Please read these terms carefully. By using our website, you agree to comply with the terms relating to website use.
These website terms do not replace the clinical consent process or the specific terms that may apply to your dental treatment.
1. About Sevenoaks Dental & Implant Centre
Our practice is:
Sevenoaks Dental & Implant Centre
128 High Street
Sevenoaks
Kent
TN13 1XA
Telephone: 01732 600 111
Email: info@sevenoaks-dental.co.uk
Legal entity: [CONFIRM FULL LEGAL COMPANY NAME]
Registered address: [CONFIRM IF DIFFERENT FROM PRACTICE ADDRESS]
2. Using Our Website
You may use our website for lawful purposes and for obtaining information about our practice and dental services.
You must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malware or other harmful code
- Interfere with the operation or security of the website
- Use automated systems to collect information from the website without permission
- Submit false, misleading or fraudulent information
- Attempt to impersonate another person
3. Website Information
We aim to ensure that the information published on our website is accurate and useful. However, website content is provided for general information and should not be treated as a substitute for an individual dental examination, diagnosis or professional advice.
Dental treatment is dependent on an assessment of your individual circumstances. A treatment described on this website may not be appropriate for every patient.
Your dentist will assess your dental and general health and discuss appropriate treatment options with you before treatment is provided.
Where appropriate, your dentist will explain the relevant benefits, risks, limitations, alternatives and expected costs before you make a decision about treatment. This is consistent with the GDC’s requirements for informed patient decision-making. :contentReference[oaicite:2]{index=2}
4. Dental Treatment
Information on our website about dental treatments is intended to help you understand the services we may provide.
It does not mean that a particular treatment is suitable for you or that treatment will automatically be provided.
A dental examination and appropriate assessment may be required before a treatment can be recommended.
The final treatment plan will depend on your individual dental needs, medical history, clinical findings and discussions with your dentist.
5. Treatment Consent
No dental treatment will be carried out without appropriate consent, except where treatment may lawfully be provided without consent in exceptional circumstances.
Before treatment, you should have the opportunity to ask questions and discuss:
- The proposed treatment
- Expected benefits
- Potential risks and complications
- Alternative treatment options
- Expected outcomes
- Likely costs
- Any relevant limitations
You should only proceed with treatment when you understand the information provided and have had the opportunity to make an informed decision.
6. Treatment Plans
Where appropriate, we may provide a written treatment plan or estimate.
A treatment plan may include details of:
- The proposed treatment
- Relevant treatment stages
- Estimated fees
- Payment arrangements
- Alternative treatment options
- Important treatment considerations
A treatment plan may need to be amended if clinical circumstances change or if additional treatment becomes necessary.
Any significant changes should be discussed with you before proceeding where practicable.
7. Fees and Prices
Our current dental fees are available on our website and/or from the practice.
Prices displayed on the website are intended as general guidance unless specifically stated otherwise.
The final cost of treatment may depend on your individual clinical requirements and the treatment agreed with your dentist.
Where appropriate, we will explain the estimated cost before treatment is carried out.
For complex or staged treatment, the total cost may depend on the number of appointments, treatment stages, laboratory work, materials or other clinical requirements.
Please contact the practice if you require clarification of a treatment fee.
8. Changes to Treatment Costs
If the clinical circumstances of your treatment change and this affects the expected cost, we will explain the change and discuss the available options with you before proceeding where reasonably practicable.
You should not feel pressured to proceed with additional private treatment. The GDC requires dental professionals to put patients’ interests first and, where applicable, clearly distinguish between NHS and private treatment. :contentReference[oaicite:3]{index=3}
9. Payment
Payment arrangements will be explained to you before treatment where appropriate.
Unless an alternative arrangement has been agreed with the practice, fees for treatment are payable in accordance with our current payment terms.
We may accept payment by:
- Debit or credit card
- Bank transfer
- Other payment methods accepted by the practice
Payment methods: [CONFIRM CURRENT PAYMENT METHODS]
10. Deposits and Advance Payments
For certain appointments or treatment plans, the practice may require a deposit or advance payment.
Where a deposit is required, the amount and applicable terms will be explained before payment is taken.
Any refund or transfer of a deposit will be dealt with according to the specific terms provided at the time of booking.
Practice confirmation required: Insert the actual deposit, refund and transfer rules used by the practice before publishing this section.
11. Appointments
Appointments are arranged according to availability and the clinical needs of patients.
When making an appointment, please provide accurate contact information and tell us about any relevant changes to your health or medication.
We may contact you using the contact details you have provided to confirm, remind you about or rearrange an appointment.
12. Cancelling or Changing an Appointment
If you need to cancel or change an appointment, please contact the practice as soon as possible.
Where possible, we ask patients to provide at least [CONFIRM NOTICE PERIOD] notice for cancellations or appointment changes.
Short-notice cancellations and missed appointments may affect the practice’s ability to provide appointments to other patients.
Important: Any cancellation fee or missed-appointment charge must be based on the practice’s actual current policy and should be clearly communicated to patients before it applies.
13. Missed Appointments
If you do not attend an appointment without notifying us, we may contact you to discuss the missed appointment and arrange another appointment where appropriate.
Repeated missed appointments may affect future appointment arrangements.
Any charge associated with a missed appointment will be applied only where the practice’s applicable terms have been communicated to you in advance.
14. Late Arrival
If you arrive late for an appointment, the amount of treatment that can safely be provided may be affected.
Depending on the circumstances, your appointment may need to be shortened or rearranged.
Your dental team will consider your clinical needs and the safety of treatment when deciding how to proceed.
15. Emergency Dental Care
If you have a dental emergency, contact the practice as soon as possible.
We will assess the nature and urgency of your problem and advise you about the appropriate next step.
Emergency appointments are subject to availability and clinical assessment.
For severe swelling affecting breathing or swallowing, significant facial swelling or another potentially life-threatening emergency, seek immediate emergency medical assistance.
16. Dental Referrals
Where your dental needs require assessment or treatment by another healthcare professional or dental provider, we may recommend or arrange a referral where appropriate.
We may need to share relevant clinical information with the receiving healthcare professional to support your care.
Further information about how we process personal and clinical information is available in our Privacy Policy.
17. NHS and Private Treatment
Where the practice provides both NHS and private dental care, we will explain which treatment options are available under the NHS and which are available privately.
Where the practice provides private treatment only, this will be communicated clearly to patients.
The GDC requires dental practices to make clear whether services are NHS, mixed or wholly private and to avoid misleading patients about the availability of NHS treatment. :contentReference[oaicite:4]{index=4}
Practice status: [CONFIRM WHETHER PRACTICE IS NHS, MIXED OR WHOLLY PRIVATE]
18. Treatment Outcomes
Dental treatment is subject to individual biological and clinical factors.
Although we aim to provide treatment to an appropriate professional standard, no particular clinical outcome can be guaranteed.
Your dentist will discuss relevant risks, limitations and expected outcomes before treatment where appropriate.
19. Dental Laboratory Work
Some treatments require laboratory-made restorations or appliances, such as crowns, bridges, dentures, veneers, orthodontic appliances or implant restorations.
Laboratory times and availability can affect treatment schedules.
Where the design, shade, fit or other aspects of a laboratory-made appliance require adjustment, additional appointments may be necessary.
20. Patient Responsibilities
Patients are expected to:
- Provide accurate medical and dental history information
- Tell the dental team about changes to medication or health
- Attend appointments as arranged
- Follow reasonable aftercare instructions
- Maintain appropriate oral hygiene
- Tell us promptly if they experience problems following treatment
- Provide accurate contact information
- Pay agreed fees in accordance with the applicable payment arrangements
21. Medical History
Your medical history is an important part of safe dental care.
You should tell us about relevant changes to your health, medication, allergies, pregnancy or other circumstances that may affect your dental treatment.
Please inform the practice if information previously provided to us is no longer accurate.
22. Children and Young Patients
Where a patient is a child or young person, consent and communication will be managed in accordance with applicable law, professional requirements and the patient’s individual circumstances.
Parents or guardians may be involved where appropriate, but confidentiality and the young person’s rights will also be considered in accordance with professional and legal requirements.
23. Dental Records
We maintain dental and clinical records as required for safe and appropriate patient care and to meet applicable legal, professional and regulatory requirements.
Your dental records remain confidential and are handled in accordance with our Privacy Policy and Data Protection Policy.
24. Website Content and Copyright
Unless otherwise stated, the content published on this website, including text, graphics, photographs, logos, page designs and other materials, is owned by or licensed to Sevenoaks Dental & Implant Centre or used with appropriate permission.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, republish, copy, modify, distribute or commercially exploit website content without appropriate permission.
Third-party trademarks, brand names and logos remain the property of their respective owners.
25. Patient Photographs and Case Studies
Where patient photographs, before-and-after images, testimonials or case studies are published, we will obtain appropriate permission or consent where required.
Patient information must not be published in a way that breaches confidentiality.
Where consent has been provided for a specific use, that use should remain within the scope of the permission obtained.
26. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee that the website will always be available or free from interruptions, errors or technical problems.
We may temporarily suspend or restrict access to the website for maintenance, security updates, technical reasons or other operational purposes.
27. External Links
Our website may contain links to websites operated by third parties.
These links may be provided for information or convenience.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
We recommend reviewing the terms and privacy policy of any third-party website before using it or providing personal information.
28. Website Security
We take reasonable measures to protect our website and systems.
However, no internet transmission or website can be guaranteed to be completely secure.
You should not attempt to bypass security controls, gain unauthorised access to systems or introduce malicious software.
29. Privacy and Cookies
Our use of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
Our internal data protection arrangements are described in our Data Protection Policy.
30. Complaints
We take complaints and concerns seriously and aim to resolve them fairly and promptly.
Our complaints procedure explains how to raise a concern with the practice and what you can do if you remain dissatisfied.
The GDC requires dental practices to have an appropriate complaints procedure and to provide information about the relevant organisation patients can contact if they remain dissatisfied. :contentReference[oaicite:5]{index=5}
31. Limitation of Website Information
Nothing on this website is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited.
Nothing in these Terms & Conditions affects your statutory rights as a consumer or patient.
32. Liability
To the extent permitted by law, we are not responsible for losses arising solely from reliance on general website information where the information was not intended to provide individual clinical advice.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Nothing in these terms excludes or limits liability for matters that cannot legally be excluded or limited.
33. Changes to Our Services
We may change, update or discontinue website content, services, opening arrangements or other practice information from time to time.
Where changes affect an existing patient’s agreed treatment or appointment, we will communicate with the patient as appropriate.
34. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, legal requirements or practice procedures.
The date at the top of this page indicates when the terms were last updated.
Where a significant change affects an existing contractual arrangement, we will take appropriate steps to communicate the change where required.
35. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes will be subject to the applicable courts and legal procedures of England and Wales, subject to any mandatory rights or protections available to consumers.
36. Contact Us
If you have questions about these Terms & Conditions, please contact:
Sevenoaks Dental & Implant Centre
128 High Street
Sevenoaks
Kent
TN13 1XA
Telephone: 01732 600 111
Email: info@sevenoaks-dental.co.uk
37. Related Policies
38. Website Information
Website: Sevenoaks Dental & Implant Centre
Last reviewed: 26 August 2026